In their article, The Hidden Traps in Decision Making, authors John S. Hammond, Ralph L Keeney, and Howard Raiffa introduce six common, yet often disguised, psychological pitfalls that every decision maker faces when contemplating an important choice. These hidden traps include:
•The Anchoring Trap
•The Status-Quo Trap
•The Sunk-Cost Trap
•The Confirming-Evidence Trap
•The Framing Trap
•The Estimating and Forecasting Traps (Hammond, Keeney & Raiffa, 2006)
According to Hammond, Keeney, and Raiffa, decision makers are particularly susceptible to estimating and forecasting traps- those involving uncertainty – because most of us aren’t proficient at judging chances. “We are adept at judging time, distance, weight, and volume,” the Authors explain, “because we’re constantly making judgments about these variables and getting quick feedback about their accuracy. Through daily practice, our minds become finely calibrated. Judging uncertainty, however, is a different matter. Though we often make forecasts about uncertain events, we rarely get clear feedback about our accuracy” (Hammond, Keeney & Raïffa, 2002 p.213). Gilboa offers the example of a roulette wheel which has come up “black” that last five spins. Given a choice, he states that many respondents would now rather bet on “red” as the result of the next spin. There is no logical answer as to why individuals subscribe to this “Gambler’s Fallacy”, though Gilboa tends towards an over-interpretation of the law of large numbers as the rationale. As he explains it, the law states that, “if you observe a long sequence of Independent and identically distributed random variables, their average will, with very high probability, be very close to their (joint) expectation. Thus, if the roulette wheel is indeed fair, then, as the number of spins goes to infinity, the relative frequency of “red” and of “black” will converge to the same number” (Gilboa, 2010 p.74). Simply put, if one observes five “blacks” and no “reds”, the mind rationalizes that red must “catch up”. This expectation is, of course, false, as nature cares little about correcting any perceived bias or deviations from the expected frequency. As Hammond, Keeney, and Raiffa put it, “despite our innate desire to see patterns, random phenomena remain just that random” (Hammond, Keeney & Raïffa, 2002 p.211).
If one considers Professor Zlatev’s discussion of the foundations of strategic decision making and his statement that, “uncertainty limits the ability of a given organization to control the outcomes of its strategic decisions” (Zlatev, 2013), then one must be concerned with Hammond, Keeney, and Raiffa’s contention that individual’s struggle to make decisions when confronted with uncertainty. For instance, consider an organization principally involved in a technology-based service, has been providing the service for many years, and is considered an expert in the field. The organization has evaluated new technology entering the market and, ultimately, fails in implementing a strategy involving this technology because decision-makers underestimate the impact it would have on the industry. The decision not to adopt the new technology is based on several factors, including the reliability and performance of current technology and the fact that the company possesses a high level of comfort with existing methods. These factors influenced leadership to ignore emerging trends, thus assuming consumer’s tastes would reflect their own. In attempting to make strategic decisions about the company’s future, the decision-makers misjudged the distance between where they were as an organization at the time and where they wanted to be. It is clear from the outcome of this failed strategy that, in order to make effective decisions, one must be predictive, not reactive. As Taylor states in his examination of adaptable, analytic systems designed to handle changing circumstances and allow for continuous process improvement, “passing only historical data into a Decision Management System would be like driving with only the rear view mirror—every decision being made would be based on out-of date and backward-looking data” (Taylor, 2011 p.61).
Gilboa, I. (2010). Making better decisions: Decision theory in practice. (1 ed.). Wiley-Blackwell.
Hammond, J. S., Keeney, R. L., & Raïffa, H. (2002). Smart choices, a practical guide to making better life decisions. Broadway.
Hammond, J. S., Keeney, R. L. & Raiffa, H. (2006, January). The hidden traps in decision making. harvard business review, Retrieved from http://hbr.org/2006/01/the-hidden-traps-in-decision-making/ar/1
Taylor, J. (2011). Decision management systems: A practical guide to using business rules and predictive analytics. IBM Press.
Zlatev, V. (2013, March). Lecture 04 – strategic decision making in organizations. Lecture Retrieved from https://onlinecampus.bu.edu/webapps/portal/frameset.jsp?tab_group=courses&url=/webapps/blackboard/execute/displayLearningUnit?course_id=_5747_1&content_id=_843891_1&framesetWrapped=true