Read  Priyanka Agrawal‘s post at the link below:

There is a lot of conversation happening these days about Artificial Intelligence (AI), Machine learning, and Robotics. Artificial intelligence or AI is the ability of a system to understand what it is being asked of and then infer the best possible answer from all the available evidences. These trendy buzzwords, AI, robotics, machine learning, etc. may sound fascinating. However, they pose a serious and real threat – the threat to potentially alienate users and their experiences leading to trust issues and therefore abandoning adoption.

In one of my co-authored papers 14 years ago, at the Rigi Research group at the University of Victoria, we had proposed that humans should be treated as modeled, managed elements in an autonomic control loop to deter user alienation, improve user experiences and build user trust. We suggested synergistic design ideas to make communication with users more effective, and to allow the system to learn from the users’ actions. A system that exhibits initiative and interaction, creates a dialogue with humans and engages the people side of things is hence likely to be better adopted.

Fast forward to today, I am elated to see that our research aligned exactly with what is being asked of in today’s world. No wonder then our paper received 5,939 citations. Be it an enterprise-wide transformation or localized self-service web application, the human factor is of utmost importance. Today everything lies, not only around but also, within human experiences. As Digital-Media puts it, there can be no transformation without the human touch. Circumscribing digital transformation to the technological area is a grave error because change must be driven by the will, capacity, and commitment of people, in an organization where different generations coalesce. Read More […]

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