Work in the dark and eventually you’re going to hit a wall. While the myth of the entrepreneur who comes up with a million-dollar idea and then just sits back and watches the money roll in might be persuasive, it’s a fiction, businesses need to plan and execute tasks in an organized manner.

To do that, every company needs business processes to manage work and achieve its goals. A business process is a series of tasks or steps that need to be taken by an organization to accomplish a concrete goal.
Managing these business processes makes companies efficient and that’s why business process management (BPM) was created. Business process management is a discipline that uses a series of tools and methods to help managers streamline business processes.

One of those methods it’s called business process mapping. Let’s define what it is and why it is so important when managing business processes.

What Is Business Process Mapping?

Business process mapping consists in using a workflow diagram or process map to visually represent a business process and define:

  • What the business process steps are
  • Who’s responsible for what in the business process
  • What tools will be used
  • What the standard is for completing that business process
  • How success is determined

With a clear workflow diagram or detailed business process map, it is easy to see where improvements in the business process can be made to increase efficiencies and productivity. This is also a way to take a specific objective and measure it in order to compare against the overall objectives of the business, ensuring that they’re in alignment.

Now that we understand what business process mapping is, let’s learn how to create a process map.

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